Common Error: Missing Shipping Carrier Name
If you (or your warehouse or 3PL) submit shipping information without carrier names, you may encounter the following error message:
"TikTok Shop error: TikTok Shop does not support the carrier: ' '. You can try to modify the mapping relationship in ShoppeDance settings"
TikTok requires both a carrier name and a tracking number to verify the shipping progress of a package. Missing the carrier name may result in TikTok being unable to track shipping progress, which could even lead to auto-cancellation of orders.
How to Add the Missing Shipping Carrier Name
Solution #1: Update via Shopify Dashboard
Go to your Shopify dashboard and find the corresponding order, click "Edit tracking" and add the shipping carrier name.
Solution #2: Use Carrier Name Mapping in ShoppeDance Settings
Go to the carrier name mapping feature in ShoppeDance settings. Map “NULL” or “other” to a carrier name that TikTok accepts.
NULL: This indicates no value in the shipping carrier field in Shopify.
other: Sometimes, when the shipping carrier field is blank, Shopify may automatically add “other” as the default value.
Once the carrier names are added, refresh your orders to ensure TikTok can receive the data and properly track your shipments.
For more on shipping methods & carrier names, see
📖 Map shipping methods & carrier names (important for 3PL & ERP)