When set up correctly, ShoppeDance VeriSync will automatically sync all orders from your TikTok Shop to your DTC eCommerce stores in real-time. This ensures your orders are fulfilled on time and comply with TikTok Shop’s policies. You can also customize the order data flow to match your current eCommerce fulfillment setup.
To make sure order syncing works properly, please:
Set up the seller shipping template
Change the default shipping option from TikTok Shipping to Seller Shipping
If you haven’t done this yet, please follow this article to complete the settings in your TikTok Shop Seller Center: Configure your TikTok Shop Seller Center to allow seller shipping
How does order syncing work?
When the default shipping option is set to “Seller Shipping” in your TikTok Shop seller center, ShoppeDance can mirror TikTok Shop orders to your DTC eCommerce store (Shopify, Amazon, Wix, and Squarespace). You will be able to access and fulfill these orders in your DTC eCommerce platform.
Once orders are fulfilled, ShoppeDance will sync the order fulfillment status, along with the tracking number, to TikTok Shop. TikTok Shop Seller Center will use the tracking number to update the order status for your customers in the TikTok app.
ShoppeDance can also sync and update order cancellations, returns, and refunds. You can learn more about order cancellation, return, and refund processes.
What order information will my eCommerce store receive?
Order information
ShoppeDance VeriSync will sync all the order information you need to fulfill orders in your DTC eCommerce store. Here’s a quick list of the information we send to your store:
Customer information
Customer name
Shipping address
Phone number (if submitted by customer)
Email
TikTok Shop doesn't share customer emails with the merchant for privacy purpose. Instead, it creates a dummy email address
Product details
Product name, variant and SKU
Product unit price
Finance
Subtotal, discount, and Total
Shipping fee (or shipping revenue)
Taxes
You can choose if you want to sync sales tax from TikTok
Amount paid by customer
Other information
Shipping method
(You can map TikTok Shop shipping method to ones in your DTC store)
TikTok Shop tag
TikTok Shop Order ID
Free sample tag
Example: order detail in Shopify
1-hour on hold period for pending orders
Currently, TikTok Shop seller center would automatically put new orders on hold for an hour. In this period, customers can cancel their orders at will.
During the one-hour on-hold period, the order will show up with a On hold status under "Orders on TikTok Shop tab." Once the on-hold period is over, ShoppeDance VeriSync will send this order to your DTC platform.
