Overview
TikTok Shop error: stock count is invalid; detail:sku id:1731762540000000000, less open stock limit, current open stock: 10.
This error occurs when a TikTok Shop product listing (PID) is enrolled in one or more marketing campaigns in TikTok Shop Seller Center that enforce an inventory lock.
When the seller’s DTC inventory level falls below the campaign-locked inventory threshold, TikTok Shop Seller Center will reject any incoming inventory sync updates for the entire product listing (PID) and return this error message.
When Does This Error Occur?
This error occurs when a TikTok Shop product listing (PID) is enrolled in one or more marketing campaigns in TikTok Shop Seller Center that enforce an inventory lock.
When the seller’s DTC inventory level falls below the campaign-locked inventory threshold, TikTok Shop Seller Center will reject any incoming inventory sync updates for the entire product listing (PID) and return this error message.
TikTok Shop error: stock count is invalid; detail:sku id:1731762540000000000, less open stock limit, current open stock: 10.
Error message explained:
TikTok Shop error
Indicates that this error is returned directly from TikTok Shop Seller Center, not from the syncing app.
Stock count is invalid, less than open stock limit
Means the inventory value being synced from your DTC store is below the campaign-locked inventory threshold, making the update invalid.
Current open stock: (value)
Represents the current available inventory level recorded in TikTok Shop at the time the update was rejected. This value does not represent the campaign-locked inventory threshold.
Examples of Campaign types:
Platform campaign (e.g. BFCM, Spring Sale, seasonal or promotional events)
Seller initiated campaigns
Behavior:
Prevents inventory from being synced below the campaign-locked quantity
Rejects inventory updates at the entire product listing (PID) level, not just individual SKUs
Resolution Options
Temporary withdraw from the campaigns to allow inventory syncing to resume;
Manually override the inventory in TikTok Shop Seller Center;
If the SKU is already out of stock, deactivate the listing to prevent further inventory sync errors.
Contact TikTok Shop to request a potential exemption from campaign-related inventory lock behavior.